Resolving Concerns
We’re committed to providing you with excellent service. If you feel we aren’t meeting that commitment, you may file a complaint with Adventist Health. Contact your local patient advocate or report concerns to the Joint Commission.
Contacting a patient advocate
For complaints about a specific location or hospital, please click below for patient advocate contact information:
Filing a compliance or privacy complaint
To file a compliance or privacy complaint with Adventist Health, call (888) 366-3833 or email us at corpcomp@ah.org.
Reporting concerns to the Joint Commission
If your concerns cannot be resolved through the organization, you can contact The Joint Commission in three ways:
- At JointCommission.org, using the “Report a Patient Safety Event” link.
- By fax: (630) 792-5636
- By mail: Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181
Hospital Bill Complaint Program
The Hospital Bill Complaint Program is a California state program which reviews hospital decisions about whether you qualify for help paying your hospital bill. If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program. Go to HospitalBillComplaintProgram.hcai.ca.gov for more information and to file a complaint.